RETURNS AND CANCELLATIONS
GRAND FITNESS UK RETURN POLICY
You may return an unused item in new condition within 14 days of delivery.
All items must include original packaging.
Items that are used or damaged may be denied a refund or exchange.
How to Return an Item pack
Please use the Online Returns/Exchange Form to generate and print your return authorization.
Non-returnable purchases include Grand Fitness UK custom items, made to order items (colour, customer’s logo, made to order size and other not mentioned customization, closeout items, gift cards.
Items returned incomplete or without the original packaging may be denied a refund or exchange.
Return Process Exceptions
Please allow up to 7 business days for your return or exchange to be processed.
In most cases your refund will automatically go back to the original form of payment used for the purchase.
Original shipping charges incurred on your purchase aren’t refundable as part of your return or exchange.
Customer is obliged to cover all returns shipping costs.
If you have questions or received an incorrect or damaged item contact us on firstname.lastname@example.org
Grand Fitness UK
3 Parker Street
Grand Fitness UK CANCELLATION POLICY
You may cancel an order at any time prior to the order entering the “Processing” stage.
Once it has entered Processing the order may not be cancelled.
The entire order must be cancelled, you cannot cancel specific items.
If you still want certain items in the cancelled order, you’ll have to purchase the items again in a new order.
To cancel an order: Please submit an inquiry here: email@example.com
If your order is eligible to be cancelled Grand Fitness UK will send you an email confirmation of the cancellation.
If you are unable to cancel an order because it has moved past the “Processing” stage you may return it following the steps listed above in our Return Policy.